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The merchant should take this step himself, for any other person to take this step, a signed authorization letter from the merchant must be available.
The time period for completing the transaction varies depending on several factors, including (type and quantity of goods, country of destination, etc).
The customs broker completes all the steps related to customs clearance at the Jordanian customs, and as a final product of his work, he brings the customs declaration from the customs department and delivers it to the merchant - at the request of the merchant.